shin resolution

Refund Policy for SHINE RESOLUTION

Last Updated: 

Thank you for shopping at [Your Shopping Site Name]. We appreciate your business and want to ensure your satisfaction with every purchase. Please read the following refund policy carefully to understand your rights and obligations.

1. Refund Eligibility:

We offer refunds for the following situations:

a. Defective or Damaged Products: If you receive a product that is defective or damaged, please contact us within7 days of receiving the item. We will provide instructions on how to return the product for a full refund or replacement.

b. Incorrect Item Received: If you receive an item that is different from what you ordered, please contact us within 14 days of receiving the item. We will arrange for the correct item to be shipped to you or provide a full refund.

2. Non-Refundable Items:

Certain items are not eligible for refunds, including:

a. Downloadable Products: Once a digital product has been downloaded, it is non-refundable.

b. Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

3. Return Process:

To initiate a return, please follow these steps:

a. Contact Customer Support: Reach out to our customer support team at resolutionshinmarket@gmail.com to inform us of the issue and receive further instructions.

b. Return Authorization: Obtain a return authorization from our customer support team before returning the item.

c. Package the Item: Pack the item securely, including any accessories or documentation that were included with the product.

d. Ship the Item: Ship the item to the address provided by our customer support team. Customers are responsible for return shipping costs, unless the return is due to our error.

4. Refund Processing:

Once we receive the returned item and confirm its eligibility for a refund, we will process the refund within 7 days Refunds will be issued in the original form of payment.

5. Contact Information:

If you have any questions about our refund policy, please contact us at  resolutionshinmarket@gmail.com.

6. Changes to This Policy:

We reserve the right to update or modify this refund policy at any time without prior notice. Changes will be effective immediately upon posting to our website.

Thank you for shopping with [Your Shopping Site Name]!

Please replace the placeholders such as "SHINE RESOLUTION"  with your actual information. Additionally, adjust the timeframes and details to match your specific business practices and local regulations.